FAQs

How do I schedule a demo?

Just complete this form or contact us at sales@velaku.com to schedule your demo.

What does the demo entail?

When you schedule a demo we will set up a meeting to demonstrate our products. The demo can be held in-person or remotely, using Microsoft Teams or Zoom. The demo is generally a 60-90 minute meeting.

The demo will walk you thru a set of user scenarios to demonstrate feature/functionality of Velaku across a variety of use cases and devices (desktop, mobile, etc.)

I would like to purchase Velaku, what do I need to do?

To purchase Velaku please email sales@velaku.com or complete this form.  This will get you in contact with our sales team, who will be able to get the product in your hands as fast as possible.

Where is Velaku hosted?

Velaku is hosted and deployed in your Microsoft Office 365 tenant. If you do not have an available tenant, we can set one up for you.

Does Velaku work with SharePoint On-premise?

Velaku is only available for deployment directly in Office 365 cloud tenants. Velaku is not available to use with on-premise SharePoint.

What version of SharePoint does Velaku work with?

Because Velaku is only available for deployment directly in Office 365 cloud tenants, it only works with the current versions of SharePoint that are apart of Office 365. Velaku is not available to use older versions of SharePoint, nor with SharePoint that is deployed on-premise.

Does Velaku require its own hosting?

No. Because Velaku is deployed directly in your Office365 tenant – it requires no additional hosting support or fees from Microsoft.

Can I deploy Velaka to my own datacenter or private cloud?

No. Velaku can only be deployed in the Microsoft Office 365 cloud. Velaku is not available to use on-premise deployments in your own datacenter or private cloud.

Does velaku run on a Mac?

Yes, Velaku runs on Mac and Window’s operating systems and devices, as well as iOS and Android mobile devices.

Is Velaku available for Mobiles and Tablets?

Yes, not only is Velaku fully responsive and compatible with all devices, Velaku also provides “HR2Go” designed and configured specifically for use on mobile devices.

Velaku and HR2Go also run natively on Microsoft’s Office365 and SharePoint apps for iOS and Android.

Does Velaku use SharePoint Modern?

Yes, Velaku is deployed in Office 365, including using SharePoint Modern.

Does Velaku include page templates?

Yes, Velaku’s UX Accelerators provide a full set of page templates. These templates can be used as you like.

Which Office365 applications are used in Velaku?

Velaku is built to take advantage of all the applications that are included in Office365.

Does Velaku provide custom branding? Can Velaku be branded to look more like my company or intranet branding?

Yes, your implementation can be customized to the branding of your choice (logo), including use of your existing SharePoint Online intranet brand, or a new/different brand.

How easy is it to change the look and feel of Velaku brand?

The brand can easily be updated/changed at any time.

How often are new upgrades available. Can I opt out?

Upgrades to Velaku are rolled on on a quarterly basis. Each release will come with new features and functions, including information on any recommended training. Upgrades to the underlying Office 365 platform are rolled out by Microsoft on a regular and continuous basis.

How are new upgrades deployed?

Upgrades of Velaku are deployed directly in your Office 365 tenant by our engineers, upon coordination with your Office365 technical team.

What type of support is available for Velaku?

We offer a variety of support packages and advisory services, all which are outlined on our services page.

Can I get your solution as an unmanaged solution?

As a Microsoft Certified ISV we provide our solution as a managed solution to be compatible with all Microsoft updates and maintenance procedures. This is not possible with an unmanaged solution.

Is training available for Velaku content owners?

Yes, we can provide all the training you desire. Because Velaku uses core SharePoint feature/functionality for content management, it’s possible that existing SharePoint training programs at your company can provide the bulk of training you desire.

What type of Service Level Agreements (SLA) do you offer for Velaku?

Velaku is deployed in your Office 365 tenant. As such, all SLAs for technical support of Velaku are consistent with  Microsoft’s SLAs for Office 365.

Can I use Velaku if we have already deployed a SharePoint accelerator?

Yes. Velaku is native to SharePoint Online and Office 365 and will operate on this platform regardless of whether any SharePoint accelerators are in use.

What is the pricing model for Velaku?

Velaku is based on a subscription model, which means you pay for a supported, evergreen product, rather than adding yet another application to your organization’s tech stack. This provides you with the benefits of low investment and high return, as well as the security offered by predictable costs.

The license fee is based on the number of users (aligned to a customers’ license plan for Office 365). The managed services packages are based on the level of support desired.

The fee consists of a base recurring license fee (billable annually), optional managed support packages (billable with the license), a one-time technical implementation fee, optional advisory services, and optional content services.

We know that each of our customers is unique and we want to understand how we can best support your needs.  Please reach out to us so we can figure out the solution that is just right for you.

If you have further questions, you can get in touch with our sales team at sales@velaku.com or by completing this form, and they will be able to give you more information and answer any licensing questions.

Special Pricing

Our passion for giving back to the organizations that support communities, especially in the education and nonprofit sectors, has had a formative effect on our business and products.

Non-Profits

We believe in the mission of non-profit institutions and have special pricing to support your initiatives.

Education

Our belief in education is reflected in our pricing for these institutions, with discounts for higher education (tertiary institutions, colleges, universities).

Please reach out to our sales team for more details.

What is involved in technical implementation?

Velaku is deployed directly in your existing Office365 tenant. Velaku is packaged to deploy into the tenant with only a few mouse clicks.

What is the typical preparation effort for implementing Velaku?

We offer full implementation services, including consulting services to aid your teams in preparing for implementation – which is focused primarily around content. If your team does not currently have a formalized process for content auditing, assessment or planning, you don’t need to reinvent the wheel. We have all the tools, templates and project plans and your Velaku Consultants will guide you through the process.

How long does a typical implementation take?

Technical deployment is very fast. Velaku can be up and running within weeks.

While the technical deployment itself takes no more than a day, the primary implementation effort involves content.  Therefore, a more common timeframe for most customers is 6-10 weeks. However, if the state of your existing content is relatively simple, Velaku can go live to users in a much faster timeframe, easily less than a month.

Do you use Agile for implementation?

Yes, the implementation and ongoing support services use an agile methodology.

Do you use Microsoft PnP?

Yes, we use PNP (Pattern & Practices), which is an initiative that include samples & guidance to transform full trust code solutions such as Velaku. PnP is community driven open source project where Microsoft and external community members share our learning’s around implementation practices for Office 365, SharePoint & Office-related applications.

Can Velaku be installed directly from the SharePoint Store or Microsoft AppSource?

While Velaku is packaged for rapid technical deployment into your Office 365 tenant, it is not designed for self-installation directly from, nor is it sold thru the SharePoint Store or Microsoft’s AppSource. Velaku must be deployed by Velaku specialists.

Does Velaku integrate with Workday, SuccessFactors and other HR solutions?

Yes, Velaku can be set up to have SSO into most any solution, based on your internal security network and protocols.

Can I use a company other than Velaku to implement Velaku?

Currently Velaku is only available for technical deployment by our team of experts. You are welcome to engage others to aid with content aspects of the project, such as conducting a content audit, inventory and/or writing or editing content that will be created or migrated onto Velaku .

Is Velaku as secure as Office365?

Yes because Velaku is deployed only in, and directly in, your Office 365 tenant which is hosted by Microsoft. For more information on security, see Microsoft’s Security Statement.

Does Velaku integrate with our Active Directory?

Yes, because Velaku is fully deployed in your existing Office 365 tenant it uses all existing identity, authentication and security protocols in place with Office365. Velaku does not require or involve any work with additional identity, authentication or security. See Microsoft Identity and Authentication.

How is content protected in Velaku?

Everything you post to Velaku is private to your organization and resides, at all times, in your Office 365 tenant. Organizations can set their own policies for message retention and administrators can adjust these settings to suit their specific needs. See Microsoft Content Security & Center.

Does Velaku provide SSO (Single Sign On) to other applications?

Velaku is deployed directly in your Office365 Tenant – and therefore, use the security and authentication of your existing Office365. As such, any SSOs that are already in place will work seamlessly. Likewise, should you desire to include SSO to systems not currently in place, you will need to set that up between the target vendor and your Office365 tenant.

Is Velaku GDPR (EU’s General Data Protection Regulation) compliant?

Yes. Because Velaku is deployed on your Office 365 tenant, which is hosted by Microsoft, and because Velaku only uses identity, authentication and security that is managed by your current Office365 tenant, Velaku is GDPR compliant. For more information, see Microsoft GDPR Statement.

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